Why You Should Monitor Cell Phone Activity of Your Staff
- May 22, 2018 7:23am
A modern employer typically has a lot to keep track of these days. While there are many tools that can help you build a better profile of your employees and figure out if there are any problems with the way they are carrying out their respective tasks, modern technology also opens up some new fronts that you have to stay alert on.
It’s important to ensure that you’re keeping track of the behavior of your employees in every way possible if you’re running a company these days, and communication is perhaps the most critical channel to keep an eye on. It can be a true challenge to ensure that your employees are staying within reasonable lines when using company equipment and accounts, but it’s important to maintain a strong grip over that, as in the end, if something goes wrong, it will fall entirely on your own shoulders.
Know That Communication Stays Professional
It’s not rare to hear about yet another scandal in some industry related to a person saying the wrong thing to someone else over a professional channel. And protecting yourself against the blowback from these incidents is often as easy as making sure that you have an adequate overview of how your employees are communicating in the first place.
It’s okay to read text messages and other forms of communication (as long as the law allows you to do it, of course), if the device is supposed to be used exclusively for business purposes only. If you spot anything wrong with the way an employee is presenting themselves – or the company – you can easily approach them directly without having to guess where the problem is coming from in the first place.
Some apps can even allow you to filter for specific words, alerting you when something has been triggered. While this can take things a bit too far, depending on the circumstances, it’s an option you should definitely consider if you’re having recurring problems with employees going out of line with the way they’re talking to others, within the company or outside of it. And when the reputation of the whole organization is on the line, there’s no room for the argument that you’re going too far in most cases.
Keep Those Phone Bills in Check
Another common issue you’ll likely find yourself dealing with more often than you’d want to when issuing company devices to your employees is the situation of someone running up a phone bill beyond any reasonable limits. Employees sometimes get the wrong idea about what a “company phone” means and what they’re supposed to be using their devices for, and it’s a good thing to have some security measures in place to keep them in check and prevent things from getting out of hand before it’s too late.
In fact, most modern apps can go as far as letting you lock down the device if some limits have ben reached. This can take a huge load off your shoulders and you won’t have to micromanage everything about your employees’ communications anymore, which can be a huge benefit to managers who are already feeling overburdened with their workloads. Plus, it will make things slightly less personal when you have to deal with a situation like that – after all, you’re not the one keeping check of these things manually, the app is the one reporting unusual activities and stats that go beyond expected values. Employees will simply be required to comply with these limitations.
Ensure Device Use Stays Within Reasonable Bounds
It can also be useful to ensure that your employees are not doing anything potentially compromising with their devices. From visiting porn sites, to downloading games that could infect their devices with spyware, there’s actually a lot to keep an eye out for, and that’s exactly why you need a good tracking app to handle it all for you.
It’s not that you can’t set up some systems to alert you in case your employees install something questionable, but the procedure can be simplified a lot by trusting a reliable tracking app to take care of that for you, especially if your company has stricter guidelines about device usage that you want to ensure are observed.
You might also want to restrict things like the installation of third-party apps without explicitly prohibiting it in the device’s settings – that can make things significantly easier and more straightforward for your IT staff when they are tasked with installing new software, for example. There are many reasons why you would want to take a more observing approach to the way your employees are using their devices, rather than outright limiting what they can do with hard-defined settings.
Location Data Can Be Useful Too
Sometimes, you may also want to find out where exactly your employees have been going on company time. That guy taking suspiciously long lunch breaks might be doing something else on his paid time. Likewise, someone entrusted with a company car will probably have to be kept in check more strictly if you want to ensure that they’re not abusing this privilege for their own personal entertainment.
It’s not that you can’t track the car directly in that case, but a centralized smartphone-based solution is usually a much smarter, more convenient idea that can give you a better opportunity to keep everyone in check with relatively little effort. It costs very little to implement in most cases too, unlike other systems that might require you to approach the problem from many different directions, costing you a fortune in the long run.
Plus, a company phone typically holds some critical information about your business, information which should never fall into the wrong hands. Having a device like that get lost or stolen can be devastating for the business, which is why you should make sure that you can always locate it in case this happens. You can’t count on the standard built-in tracking tools to handle that properly too, and you normally need a more specialized solution.